10 things to look for in your support crew
1
Responsibility and the associated “doing what they say they’re going to do” thing.
2
Ability to relate easily to others.
3
Customer focus (for any client-facing roles this would be my number one).
4
Willingness to ‘own’ an issue.
5
Openness (authenticity and honesty).
6
Work ethic.
7
Solution focus (rather than be problem focused).
8
Technical skills.
9
Resilience.
10
Good humour (this has always been a biggie for me).